To improve the efficiency and effectiveness of its operations, the Philippine Ports Authority (PPA) is aiming for ISO certification before the year ends.
This is to answer the mandate of the government Executive Order 605 which directs all departments and agencies of the Executive branch to establish and adopt the ISO 9001:2008 Quality Management System (QMS); and gives priority to frontline services.
PPA wants enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements
Engr. Manuel Boholano, Iloilo Port Manager, said no facility can help boost our local economy other than the port areas.
In case, Iloilo Commercial Port Complex (ICPC) will be the 6th port to achieve ISO certified status along with Batangas, Zamboanga, CDO, Davao and General Santos.
Boholano said if this will be attained, Iloilo will be the first port to gain two port management standards- the ISO certification Port Safety, Health, and Environmental Management System (PSHEMS) standard which was achieved last June 2013.
Port Service Division Manager Francisco Salem said the ICPC is accommodating an average of three domestic cargo ships and one foreign trade a day.
Salem expressed his optimism that ICPC will be granted with the certification it needs. IMT