The Department of Trade and Industry (DTI-6) awarded three establishments in Western Visayas for upholding the rights of consumers while practicing responsible business where consumers get the best value for their money.
Bagwis Award, formerly known as DTI Certified Establishment, is awarded to commercial establishments that promote and foster the highest level of business ethics and upholds a fair and honest marketplace through voluntary self-regulation and service excellence.
Silver Bagwis Seals were conferred to Isuzu Iloilo Corporation in Mandurriao, Iloilo City, Metro Pacific Construction Supply in Iloilo City, and Ponce Automobile Corporation (Nissan Bacolod) in Bacolod City.
One component for the establishment is the setting up of a sustainable Consumer Welfare Desk (CWD) or an equivalent customer relations office at the mall that will provide information to consumers and serve as a venue for the speedy resolution of consumer complaints.
DTI-6 OIC-Regional Director Rebecca M. Rascon noted that business establishments have been starting to upgrade themselves in order to provide a conducive and favorable environment to the consumers.
Currently, there are already 11 bronze awards, eight silver awards, and four gold awards issued by DTI-6 to business establishments in the region, aside from the 25 gold awards to corporate/commercial establishments here that were issued by the head office.
The program is open to all commercial establishments falling under the following categories: Category I – Supermarkets; Category II – Department Stores and Specialty Stores; Category III – Appliance Centers; Category IV – Hardware Stores; and Category V – DTI Accredited Service and Repair Shops.
The award is classified into bronze, silver and gold.
For the bronze seal, establishments must comply with Fair Trade Laws (FTLs) such as the Consumer Act, Price Act, Price Tag and install the Consumer Welfare Desks or an equivalent customer relations office inside the mall.
The silver seal involves additional criteria to meet such as compliance with social responsibilities that include sound purchasing policy, good working relationship with the government by participating in the national or local government programs such as price stabilization and livelihood programs.
For the gold seal, establishments must meet the additional requirement of ISO 9001/Quality Management System (QMS) compliance.